Hassle-Free Exchange Policy
At CWC we proudly stand behind all of the brands that we carry. If your product arrives damaged or defective, we’ll send out a fresh replacement as soon as possible at no additional cost. If the same product is unavailable, we will provide a comparable replacement. Simply return the original item to your delivery driver when your replacement product arrives.
Defective or damaged products are eligible for exchange if they meet the following conditions:
- For California customers: exchanges must be initiated within 14 days of original purchase
- For Oregon customers: exchanges must be initiated within 3 days of original purchase
- Product must be in new or lightly used condition
- Product cannot be returned if damage is a result of misuse
Having trouble with your product?
We’re here to help! Our expert Customer Care Team is happy to assist you with any issues that you may be having with your product.
Live Customer Support
- Hours: 7:30AM - 10:30PM
- SMS or Phone: +1 (831) 221-6207
- EMAIL: firstname.lastname@example.org